Asurion Home+ FAQs and information
Learn more about Asurion Home+® and the protection you'll get for thousands of eligible devices in your home.
Plan details
Asurion Home+® provides protection and tech support for your eligible home tech, like TVs, laptops, gaming systems, and more. It’s a service contract that’s different from a manufacturer’s warranty and doesn’t extend or replace warranty coverage.
This plan is no longer available for new enrollments — but if you’re a current Asurion Home+ customer, you can still start or track a claim, use your benefits, and get expert tech support. Asurion will continue to provide best-in-class service to current Asurion Home+ customers.
Looking to protect more than just home tech? Meet Asurion Tech Care—a monthly plan that protects phones, home tech, and major appliances beyond a manufacturer’s warranty. When a covered item breaks, we’ll repair it, replace it, or reimburse you. Plus, you get 24/7 expert support. Upgrade options to replace your device may be available for an additional fee.
Visit our Asurion Tech Care page for details and to sign up.
All eligible existing and new products in your household are covered.
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Home+ plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Asurion Home+ Terms and Conditions for complete program details.
Yes! An Asurion Home+ plan protects the eligible home electronics and smart devices in your home, plus unlimited tech support—all for $34.99 per month, plus applicable taxes. It’s an amazing value for the money. Instead of paying thousands to replace or repair your tech, you can cover it all with Home+.
Asurion Home+ costs $34.99 per month, plus applicable taxes.
Go to our Asurion Home+ Terms and Conditions.
No, Asurion Home+ does not cover mobile devices.
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Coverage continues as long as you're enrolled in the Asurion Home+ plan.
Our plan protects your eligible in-home devices
Under one simple plan, we provide device protection and support for the following devices:
LED, LCD, and Plasma TV’s
Gaming systems, including original remote controllers
Audio headsets; DVD and Blu-ray Players
Home theater systems in a box (including receivers, subwoofers, amplifiers, tuners, speakers, and soundbars)
Desktop computers, laptops, tablets, and e-readers (including one associated modem, mouse, keyboard, wired speaker and external monitor per device)
Printers, external hard drives, routers, audio/video streaming devices, smart speakers
Smart thermostats, smart smoke and carbon monoxide detectors
Smart door locks, smart video doorbells, smart light dimmers
Smart home security camera
Smart watches and health and fitness bands.
That is a lot of coverage for such a great price!
Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.
Products eligible for ADH coverage are laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headset and printer display screens only.
To read the full list of plan details, check out the Asurion Home+ Terms and Conditions.
Yes! For laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens only, no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99, $49, or even $0 per approved claim, depending on the device covered.
A typical homeowners or renters policy usually only covers catastrophes like theft or fire and doesn’t cover breakdowns like normal wear and tear or mishaps on portables like cracked screens. Asurion Home+ covers the most common breakdowns on all of your favorite home tech devices.
You can cancel your Asurion Home+ plan at any time. You’ll receive a prorated refund of your monthly fee upon canceling.
Please call 844-529-2692 to cancel Asurion Home+.
Note: You have 30 days after cancellation to file a claim.
Asurion Home+® provides protection and tech support for your eligible home tech, like TVs, laptops, gaming systems, and more. It’s a service contract that’s different from a manufacturer’s warranty and doesn’t extend or replace warranty coverage.
This plan is no longer available for new enrollments — but if you’re a current Asurion Home+ customer, you can still start or track a claim, use your benefits, and get expert tech support. Asurion will continue to provide best-in-class service to current Asurion Home+ customers.
Looking to protect more than just home tech? Meet Asurion Tech Care—a monthly plan that protects phones, home tech, and major appliances beyond a manufacturer’s warranty. When a covered item breaks, we’ll repair it, replace it, or reimburse you. Plus, you get 24/7 expert support. Upgrade options to replace your device may be available for an additional fee.
Visit our Asurion Tech Care page for details and to sign up.
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Coverage continues as long as you're enrolled in the Asurion Home+ plan.
All eligible existing and new products in your household are covered.
Our plan protects your eligible in-home devices
Under one simple plan, we provide device protection and support for the following devices:
LED, LCD, and Plasma TV’s
Gaming systems, including original remote controllers
Audio headsets; DVD and Blu-ray Players
Home theater systems in a box (including receivers, subwoofers, amplifiers, tuners, speakers, and soundbars)
Desktop computers, laptops, tablets, and e-readers (including one associated modem, mouse, keyboard, wired speaker and external monitor per device)
Printers, external hard drives, routers, audio/video streaming devices, smart speakers
Smart thermostats, smart smoke and carbon monoxide detectors
Smart door locks, smart video doorbells, smart light dimmers
Smart home security camera
Smart watches and health and fitness bands.
That is a lot of coverage for such a great price!
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Home+ plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Asurion Home+ Terms and Conditions for complete program details.
Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.
Products eligible for ADH coverage are laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headset and printer display screens only.
To read the full list of plan details, check out the Asurion Home+ Terms and Conditions.
Yes! An Asurion Home+ plan protects the eligible home electronics and smart devices in your home, plus unlimited tech support—all for $34.99 per month, plus applicable taxes. It’s an amazing value for the money. Instead of paying thousands to replace or repair your tech, you can cover it all with Home+.
Yes! For laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens only, no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99, $49, or even $0 per approved claim, depending on the device covered.
Asurion Home+ costs $34.99 per month, plus applicable taxes.
A typical homeowners or renters policy usually only covers catastrophes like theft or fire and doesn’t cover breakdowns like normal wear and tear or mishaps on portables like cracked screens. Asurion Home+ covers the most common breakdowns on all of your favorite home tech devices.
Go to our Asurion Home+ Terms and Conditions.
You can cancel your Asurion Home+ plan at any time. You’ll receive a prorated refund of your monthly fee upon canceling.
Please call 844-529-2692 to cancel Asurion Home+.
Note: You have 30 days after cancellation to file a claim.
No, Asurion Home+ does not cover mobile devices.
Claims
You may file an unlimited number of claims. There’s a maximum annual claim limit amount of $5,000 per household and $2,000 per approved claim.
A covered claim will apply to your total claim limit for 12 months after the claim is completed. The amount of the claim will no longer apply to your total claim limit 12 months after the completed claim.
You’ll receive email updates during the claims process. If you haven’t received an update, please check the spam folder in your email account.
You can also track an existing claim by calling Asurion at 844-529-2692.
You can track your claim limits by calling Asurion at 844-529-2692.
You can file a claim online 24/7.
If we are unable to repair your product and it needs to be replaced, you may get one of the following, at our discretion:
A new, refurbished, or remanufactured product of equal or similar features and functionality that performs to the factory specifications of the original covered product.
Reimbursement for the product based on its replacement value, age, and condition.
You may file an unlimited number of claims. There’s a maximum annual claim limit amount of $5,000 per household and $2,000 per approved claim.
A covered claim will apply to your total claim limit for 12 months after the claim is completed. The amount of the claim will no longer apply to your total claim limit 12 months after the completed claim.
You can file a claim online 24/7.
You’ll receive email updates during the claims process. If you haven’t received an update, please check the spam folder in your email account.
You can also track an existing claim by calling Asurion at 844-529-2692.
If we are unable to repair your product and it needs to be replaced, you may get one of the following, at our discretion:
A new, refurbished, or remanufactured product of equal or similar features and functionality that performs to the factory specifications of the original covered product.
Reimbursement for the product based on its replacement value, age, and condition.
You can track your claim limits by calling Asurion at 844-529-2692.
Tech support
Asurion Home+ coverage provides personalized technical support by experts on home technology. If you’re having an issue with any eligible household product, you can contact an Asurion Expert for help.
You’ll get expert technical support for all of your eligible products and those that connect to them.
You can get help with:
Connecting your household.
Wi-Fi devices.
Setting up new devices and accessories.
Using and getting the most out of your devices and accessories.
Troubleshooting your devices if you run into an issue and more.
Our experts can solve most tech issues in just one call. However, if they don’t have the answer right away, they’ll call you back at your convenience with a solution. In addition, Asurion Experts will make recommendations on how to optimize your devices for your lifestyle.
You can contact our Asurion Experts at 844-529-2692 for Asurion Home+ technical support. Expert technical support is available to you 24/7, every day of the year.
Reach us anytime at 844-529-2692.
Asurion Home+ coverage provides personalized technical support by experts on home technology. If you’re having an issue with any eligible household product, you can contact an Asurion Expert for help.
You’ll get expert technical support for all of your eligible products and those that connect to them.
You can get help with:
Connecting your household.
Wi-Fi devices.
Setting up new devices and accessories.
Using and getting the most out of your devices and accessories.
Troubleshooting your devices if you run into an issue and more.
Our experts can solve most tech issues in just one call. However, if they don’t have the answer right away, they’ll call you back at your convenience with a solution. In addition, Asurion Experts will make recommendations on how to optimize your devices for your lifestyle.
Reach us anytime at 844-529-2692.
You can contact our Asurion Experts at 844-529-2692 for Asurion Home+ technical support. Expert technical support is available to you 24/7, every day of the year.
Looking for something else?
Whether you need to talk to an expert, start a claim, or find a store, here are some quick links to get you to the right place.
Meet Asurion Tech Care
Finally, one simple plan that covers it all—appliances, phones, and home tech. 
No hassle, no stress, no surprise costs.
Asurion Home+ is $34.99 + tax per month. Your plan will continue to renew each month unless canceled. You may cancel at any time for any reason at no additional charge. If you cancel, a pro-rata refund of the service contract coverage may be provided as described in the terms and conditions. Cover an unlimited number of eligible devices. Access to technical support begins when you enroll. Device protection coverage begins on your 31st day of enrollment and includes mechanical and electrical breakdowns on eligible devices and accidental damage from handling for certain portable devices. Pre-existing failures and breakdowns occurring before day 31 are not covered. File as many claims as you need. Get up to $5,000 in coverage every 12 months and $2,000 per approved claim. Non original parts may be used for repair, and a replacement product may be a new, refurbished, or remanufactured product. A service fee of $0, $29, $79, $99 or $129 + tax will be charged for each approved claim. Limitations and exclusions apply. Please see the Asurion Home+ Terms and Conditions for complete program details, including a binding individual arbitration provision applicable to this plan (unless state exceptions apply).