Why won't my phone connect to Wi-Fi?

⚡ Fast fix

• Toggle Wi-Fi off and on: Open Settings > Wi-Fi, switch it off, wait 10 seconds, then turn it back on.
• Restart everything: Power off your phone and unplug your router for 30 seconds before turning both back on.
• Forget and reconnect: Tap your network in Settings > Wi-Fi, choose Forget This Network, then reconnect with your password.
• Check for updates: Go to Settings > General > Software Update to make sure your phone is running the latest version.

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You need an internet connection to do many things on your phone, like streaming video, reading the news, or shopping online. So, when your Wi-Fi connection isn’t working right, it can get very frustrating very quickly. Don’t worry. If you’re asking yourself, “Why won’t my phone connect to Wi-Fi?” you’re in the right place.

Asurion Experts have helped many customers with their Wi-Fi connection issues, ranging from signal interference and router problems to outdated hardware and settings. Follow our troubleshooting guide on how to fix a phone’s Wi-Fi connection.

Restart and refresh your connection

The first troubleshooting step to take when you're having Wi-Fi connection problems is restarting both your phone and router. How to restart your router depends on the model, so check your router guide.

Once your phone and router have rebooted, check whether your phone reconnects to the internet. If not, try forgetting the saved network. This removes the saved connection so you can reconnect from scratch. Make sure you have your Wi-Fi password handy.

On Samsung Galaxy

1. Open Settings > Connections > Wi-Fi.
2. Tap the gear icon next to your current network.
3. Select Forget.

On Google Pixel

1. Open Settings > Network & internet > Internet.
2. Tap Saved networks.
3. Select the Wi-Fi network you want to remove.
4. Tap Forget.

On iPhone

1. Open Settings > Wi-Fi.
2. Tap the information icon (i) next to your current network.
3. Select Forget This Network and confirm.

To reconnect, select your Wi-Fi network from the available networks and enter its password.

Often, forgetting and reconnecting is enough to fix a phone that won't connect to Wi-Fi even though other devices work normally.

Look at your router, too. Its status lights can help identify a connection problem. If multiple devices can't access the internet or the router shows a connection warning, check with your internet service provider (ISP) for an outage or service issue.

Update software or reset network settings

If your phone still says it's connected to Wi-Fi but there's no internet, check for any system updates. Updating your phone may help.

Try disabling your virtual private network (VPN) and other security software temporarily, if you have any in place. They may be blocking your internet access. Remember to turn them back on after testing.

As a last resort, you can reset your phone's network settings. This won't erase your photos, apps, messages, or other personal data, but you'll need to reconnect to saved Wi-Fi networks and pair Bluetooth devices again.

On Samsung Galaxy

1. Open Settings > General management > Reset.
2. Select Reset Wi-Fi and Bluetooth settings.
3. Tap Reset settings and confirm.

On Google Pixel

1. Open Settings > System > Reset options.
2. Select Reset Bluetooth & Wi-Fi.
3. Follow the prompts to confirm.

On iPhone

1. Open Settings.
2. Go to General > Transfer or Reset iPhone > Reset.
3. Select Reset Network Settings.
4. Confirm the reset.

If your phone won’t connect to your home Wi-Fi even after these troubleshooting steps, the issue could be hardware related. That’s when it's time to consider repairing your phone to hopefully resolve the connectivity issues.

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FAQ

Why does my phone say connected but no internet?

When your phone shows that you’re connected but have no internet, that generally means there’s an issue passing traffic from your ISP. Your device is linked to the router, though. To resolve this issue, restart your device and the router. Check to see if other devices can connect to the internet. There may be an outage with your ISP, in which case all you can do is wait for it to get resolved.

Should I reset my network settings if my Wi-Fi isn’t working?

When your Wi-Fi isn’t working, the first thing you should try is simply rebooting your device and router. A quick reboot can resolve many minor glitches and bugs. Check your modem lights to see if they indicate a problem.

Is the problem my phone or router?

Asurion recommends checking whether other devices can connect to the same Wi-Fi network when your phone cannot. That comparison helps narrow the problem to the phone or the network.